Our Teams
Customer Experience
A core part of our How to be a Hueligan mantra is to Make Customers Happy, and our Customer Experience team lives and breathes this every day.
With over 50 Hueligans based across our HQ and New York City, they’re the eyes, ears and friendly faces of our brand. From solving problems and answering questions to sharing feedback that helps shape what we do next, they play a vital role in how customers experience Huel.
It’s also a truly international team, speaking a wide range of languages ( including English, French, German, Dutch, Swedish, Polish, Spanish, Italian and Japanese) so we can connect with customers around the world in a way that feels personal, helpful and human.
They support our Hueligans with tailored product advice and, if something unexpected crops up with an order, they’re quick to put it right. Their role is crucial in feeding challenges and insights back to the wider business, helping us make improvements and ensure every Hueligan has the best possible experience.
Here’s a closer look at what our CX team gets up to day to day…
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Metin's Postcard from a Friend
We encourage our CX team to let their personalities shine and build genuine connections with the Hueligans they support. It’s important to us that customers know they’re speaking to a real person ( not a robot reading from a script) and that every interaction feels friendly, personal and human.
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Huels Healthy Elfie
Our CX team decided to spread a little extra Huel cheer by surprising 100 random Hueligans with a handmade order, each one packed with a Healthy Elfie. From hand-packed boxes to personal touches, it was a small way to say thank you and bring a smile to our customers’ faces.
Click here to see what Healthy Elfie got up to
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Huels Social Media Trolls
Our CX team thrive on building genuine friendships with Hueligans… and delivering top-tier sass to social media trolls. If our products don’t win them over, our personality absolutely will.
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A Day In The Life Of
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I've been with Huel for over five years now, and in that time, the company has not only given me the space to grow but has supported me at every step of the journey. The people here are truly remarkable, and it's their unwavering teamwork and 'can-do' mentality that drive the success of the brand. I couldn’t be prouder to be part of such an inspiring team!
Mark Lee Lead Social Customer Experience Exeuctive
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