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Our Teams

Customer Experience

A key part of our "How to be a Hueligan" mantra is to “Make Customers Happy,” and our Customer Experience team embodies this mission and so much more.

With over 50 Hueligans across our HQ and New York City, they serve as the eyes, ears, and friendly faces of our brand. This diverse team speaks a variety of languages, including English, French, German, Dutch, Swedish, Polish, Spanish, Italian, and Japanese, ensuring that we connect with our customers in meaningful ways.

They help our Hueligans with tailored product advice and if there's an unexpected issue with an order their quick to solve it. Their role is crucial in communicating any challenges to our wider teams, enabling us to make improvements and ensure that every Hueligan enjoys the best possible experience.

Here's an insight into what our CX team get up to...

  • Metin's Postcard from a Friend

    We encourage our CX team to let their own personalities shine through and build real friendships when helping our Hueligans. We want to make sure they know they are speaking to a person and not robots reading from a script 

  • Huels Healthy Elfie

    Our CX team decided to have some Christmas fun last year and surprised 100 random Hueligans with a handmade order packed with a Healthy Elfie. Click here to see what Healthy Elfie got up to 

  • Huels Social Media Trolls

    As much as our CX team love to build friendships with our Hueligans, they also love to deliver sass in bucket loads to our social media trolls. If we can't win their hearts with our products then we will win them with our personality 

A Day In The Life Of

  • I've been with Huel for over five years now, and in that time, the company has not only given me the space to grow but has supported me at every step of the journey. The people here are truly remarkable, and it's their unwavering teamwork and 'can-do' mentality that drive the success of the brand. I couldn’t be prouder to be part of such an inspiring team!

    Mark Lee

    Lead Social Customer Experience Exeuctive

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