Due to year on year growth we are hiring!
Huel has an excellent reputation for the highest standards of Customer Service. As we continue to grow internationally, being able to service and support our customers all over the world is crucial to our continued success. We have a customer strategy that puts our community at the heart of everything we do and we are now looking for Customer Service Executives to join us at our brand new Berlin office, to support our journey to becoming the world's No.1 brand in complete nutrition.
What you’ll be doing
Maintaining the Huel ethos of exemplary customer service in a providing tailored solutions to all inquiries
Providing timely communication with customers via email or phone or live chat, regarding pre-sales inquiries, returns, and order processing
Keeping up to date with new product launches and nutritional values
Becoming an expert of our social channels, and engage with our customers maintaining Huel’s tone of voice
Collaboratively work alongside our distribution partners and other internal departments to resolve customer queries
Developing your knowledge of our products, and the overall market, to provide authoritative advice and insight to customers and colleagues
Creatively surprise and delight new and existing customers on a case by case basis
Continuous feedback on how we can improve our customer journey
Fluent in German language both verbal and written.
A genuine appreciation of the impact of world class customer service, and the desire to deliver at an industry-best standard
A passion and interest in dealing with customers on a daily basis via social media channels including Facebook, Instagram and Twitter
Strong verbal and written communication skills
The motivation to go above-and-beyond for our customers
A flexible approach to work, and the ability to work well as part of a fun & dynamic team
What we can offer you!
The opportunity to work alongside a team of industry leading Customer Service experts
Flexible working hours
PLEASE NO AGENCIES